Help / FAQs

Help / FAQs

Here are answers to some of our most common questions.

Orders

Can I change my order after placing it?
Please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we will do our best to help.

Can I cancel my order?
If your order has not yet been processed or dispatched, we may be able to cancel it. Please contact us as soon as possible.

Shipping

Where do you ship from?
Orders are shipped from the UK.

Do you ship internationally?
Yes, we aim to offer international shipping. Available countries, delivery times, and shipping costs will be shown at checkout.

How long does delivery take?
Delivery times depend on your location and selected shipping method. Estimated delivery times will be shown at checkout.

Returns & Exchanges

Can I return swimwear?
Returns may be accepted where items meet our returns requirements. Items must be unworn, unused, unwashed, with tags and hygiene labels intact, and returned in accordance with our Returns & Exchanges policy.

Can I exchange an item?
Where available, exchanges may be offered depending on stock availability. Please see our Returns & Exchanges page for more information.

Sizing

How do I choose my size?
Please check our Size Guide before ordering. Tops and bottoms are sold separately so you can choose the best size for each.

Products

Are tops and bottoms sold separately?
Yes, our bikini tops and bottoms are sold separately so you can mix and match sizes and styles.

How do I care for my bikini?
We recommend rinsing after use, hand washing cold, and drying flat in the shade. Avoid harsh detergents, tumble drying, and leaving swimwear damp for long periods.

Payments

What payment methods do you accept?
Available payment methods will be shown at checkout.

Contact

Still need help?
Contact us and we’ll be happy to help.

Email: hello@kaiakini.com